Welcome Supervisors! We want to provide a place for you to connect with your CWSP Client Relations Managers and also locate resources designed specifically for you.
CWSP Client Relations can help with basic questions and will be communicating with you about student absences/illness, transportation, work performance and any other issues that may come up during the year.
You will find links to several resources that make up our Supervisor Toolkit. Please look through the resources and use them with your fellow supervisors as you work with our students.
Please let us know if you have any questions or come across anything that we can help with!
- Transportation and Work Hours
- Job Duties
- Job Training
- Client Relationship with CWSP
- CWSP Supports Clients and Students in this Experience
Each participating Client determines what entry-level position the students will fill. Though each company is unique, we find it works the best to have one or two supervisors managing the students and defining specific daily tasks for them to do. When special projects in different departments arise engage one of the students to help. It creates variety for the students and fills a need at the worksite. As the year progresses and employees become familiar with our students, they find different projects for them to do.
Typical job duties include but are not limited to:
- Inventory supplies
- Re-order when necessary
- Make rounds to check printers and other machines for paper
- Organize work rooms
- Assist the business services department
- Scan information in accounts payable
- Mail sorting and delivery
- Answer phones or be available to offer breaks to the receptionist
- Assist in office projects that are non-billable or no one has time to get to
- Spanish translation
- Data entry
Each student participates in a two week work orientation. This training begins with Dale Carnegie business trainers who have adapted their business training program for our students. They emphasize practical principles and processes our students need to add value to our partnering Clients. The next part of the student work orientation is completed by our faculty. They have developed a work study curriculum based on feedback from our Clients to train students on very practical skills ranging from excel usage to organizing their work space. Clients are then asked to provide specific jobsite orientation.
CWSP contracts with companies to fill entry-level positions at the Clients’ places of business. CWSP coordinates schedules with the school so that, without missing any classes, each student is available one full day each week, plus an extra day every fourth week. Students are placed in teams of four and are assigned to Client positions. The team of students “job share” the position for the school year.
In return for the students’ work, each Client signs a contract agreeing to pay CWSP a fee. This fee is used to cover the administration costs of the program and the remainder is run through a payroll system. Instead of receiving a check for the net earnings, students sign an agreement with CWSP which assigns their earnings to Cristo Rey Jesuit High School to help offset the cost of their education.
Through ongoing communication, CWSP provides a high level of support to all Clients in all matters involving students at the workplace. CWSP aims to support student job-learning, skill-building, and positive behavior formation as apt to each Client workplace. CWSP attempts to make participation as simple as possible for its Clients.
What: This is an opportunity for students to summarize the year’s work experience with your guidance and to share their learning with an audience at your workplace. It is also a way to celebrate with your entire student team at one time.
When: Dates TBD for 2023-24 School Year
Who to invite:
➢ Supervisors, mentors, specific department teams, managers.
➢ Make it extra special by inviting the CEO, president, or other executives. (Students really like this and executives may become more invested in the program.)
➢ Cristo Rey Jesuit work study staff and faculty.
➢ Allow students to invite family if appropriate for your organizational culture.
1. Contact your CWSP Coordinator to request a date and time. CWSP will arrange transportation for the entire student team.
2. Set a timeline for project completion with the student.
3. Review the presentation progress periodically with your student.
4. Schedule time at work over the next few months for student to work on the presentation.
5. Invite attendees (you could choose to teach your student to send online calendar invites).
6. Review final presentation with student for errors and professional approach.
Format Options: (these are merely suggestions; be as creative as you like)
1. Electronic presentation using PowerPoint or web-based presentation programs.
2. Science fair style of presentations or demonstrations.
3. Student produced video or slideshow.
4. Have a social with snacks or lunch before or after the presentations.
1. Introduce the company, company mission, and how their department contributes to it.
2. Describe daily tasks and projects.
3. Student’s expectations when she began the job and how she currently perceives it.
4. Name staff people with whom the student has worked and what the individuals have taught them throughout the year.
5. Name any mentors at the company and what the student has learned.
6. Share interesting facts about the company the student has learned.
7. Describe any special or memorable projects worked on during the year.
8. Important life/work lessons learned.
9. The qualities of being a good worker.
10. Include photos of people, the student working, etc.
11. Share goals the student has for work, academics or college.
12. An offering of “thanks” and appreciation to the organization and supervisors.
- #10 Include Students
- #9 Mentor
- #8 Resource
- #7 Encourage Ownership
- #6 Keep Students Busy
- #5 Instruct and Explain
- #4 Feedback
- #3 Expectations & Accountability
- #2 Communication
- #1 Fun!
INCLUDE STUDENTS IN YOUR ORGANIZATION’S CULTURE AS MUCH AS POSSIBLE
Examples: Involve them in meetings. Include them in office newsletters or updates. Share company trinkets (water bottles, key chains, etc). Introduce them to multiple members of staff, not just immediate supervisors. Let them tour the building, campus, etc to learn about multiple departments and personnel. Place a name placard or sign at the students’ work station with their name and “Cristo Rey student” so others know who they are, too.
FIND A MENTOR FOR THE STUDENTS
Examples: Ask the student what their future goals are and how you or your company can support that. From this find a person in a leadership position who might be interested in meeting with the students monthly or quarterly to talk about his/her own career path and the work he/she does. Let students shadow someone for a morning in a different department. Organize a “day in the life” activity in which a student observes, learns about and even participates in the functions of a department that may be “up or down stream” from her/his.
Benefits: Students become more engaged in the company because they feel connected. Students may also be exposed to long-term career goals or be motivated to go to college by another person’s career path. The mentor has the opportunity to largely impact the life of a young person.
PROVIDE A VARIETY OF RESOURCES FOR STUDENTS TO REFERENCE
Examples: A map of the campus or building, with departments/personnel locations annotated; a company directory; a script for answering and making calls; a manual with instructions on how to complete certain computer functions, a list of important phone numbers and emails.
Benefits: Encourages students to be self-sufficient in seeking answers. This promotes confidence by giving students the tools to complete tasks on their own while enhances the student’s comfort with the company.
ENCOURAGE STUDENT OWNERSHIP OF TASKS AND PROJECTS
Examples: Explain the “big picture” of a task and how it relates to the overall success of a project. Emphasize the importance of even small or mundane activities. Allow students to learn about other departments’ functions and staff, and how everyone’s work interacts, so they understand where the projects start, where they go next, and who uses the projects. Give students specific tasks and projects that are “just theirs” and let them know that the assignment is not “just scanning/copying/mail sorting,” but it is their job and integral to the success of a department or other staff member.
Benefits: Students will feel their work is important and appreciated, producing better outcomes. Students will appreciate the trust and responsibility of having their own jobs.
KEEP STUDENTS BUSY
Examples: Provide a daily agenda so the student knows what to expect from the day and are more likely to “dive-in” when they know what to do. Make other departments aware that students are available to help. Create a list of back-up projects (non-urgent filing; cataloging returned mail; inventory; etc) and make sure the students know what to do when they finish a primary assignment. Develop periods of routine (if possible) so that they student knows he/she always has a particular task at a certain time (i.e. stocking printers each morning, mail run every afternoon, etc). Finally, occasionally “share” the student with other departments to provide and variety to the day, incorporate the student into more of the organization which also ensures there is always something for them to do.
Benefits: Boredom breeds inaccuracy and laziness, so if they aren’t bored, they will continue to perform well. Also, agendas, routine, and established “back-up” projects create clear expectations so students are never curious about what to do next.
PROVIDE MULTIPLE METHODS OF INSTRUCTION/EXPLANATION
Examples: When giving verbal instructions, ask the students to re-state, in their words, what you expect. Encourage note takingand ask to see notes (particularly with freshmen or other students you have concerns about). If you provide written instructions, ask them to summarize what they understand. It’s always a good idea to provide a concrete example of a finished project, or to ask the student to show you an example before they get too far into a project. Don’t assume a head nod or “yeah, OK” equates with understanding. Once you are accustomed to the student’s work quality, you can of course modify how you solicit proof of understanding. Provide the desired outcome of an assignment, and encourage the student to identify the best way to complete it or solve a problem. Provide variety in the students’ tasks whenever possible. If you think a student is ready, assign them activities that you think might be a bit more complicated and let them rise to the challenge.
Benefits: Promotes communication skills and emphasizes the importance of understanding instructions. This reduces frustration for both student and supervisor by minimizing mistakes and misunderstandings.
PROVIDE REGULAR FEEDBACK
Examples: You can never over communicate with a teenager. Have the students check-in and out every day; set regular times to “check-in” with the student to discuss how things are going. Have students fill out the electronic timecard. Address concerns immediately with the student. Point out mistakes and allow the student an opportunity to correct it. Likewise, offer positive feedback on a job well done. Use specific examples: “Good job today” does not mean as much as “I really appreciated how quickly you completed the copy job.” When completing progress reports and official Mid-Year/End of Year Evaluations, review the results with the student.
Benefits: Enhances communication between you and the student which enhances work performance.
MAKE YOUR EXPECTATIONS CLEAR & HOLD STUDENTS ACCOUNTABLE
Examples: Provide time limits on projects and help them to prioritize the projects. Make certain the student understands instructions. Offer a clear “chain of command” (i.e., “If I’m unavailable, talk to Sue. If Sue is unavailable, work on the back-up project). Provide an example of a finished project, if possible.
Benefits: Clear expectations reduce mistakes and frustration for both the supervisor and the student. Students are more likely to excel when they know what you expect and when you provide specific feedback
MAINTAIN REGULAR COMMUNICATION WITH HIRE4ED COORDINATORS
Examples: Send us emails or call us to let us know how things are going (good or not). No issue is too small; even if you’ve addressed the concern with the student, just let us know, so we can stay in the loop. If you were particularly impressed one day, let us know that too! Write specific comments on timesheets. If you’re not comfortable, or don’t have time, to comment on the timesheet, send us an email. Hire4Ed staff is here to help you in any way we can, so that your experience with our students and program is mutually rewarding.
Benefits: By working together, we can often address and correct concerns before they become big problems. We can also make sure that students get the recognition they deserve for a job well done.
Examples: Enjoy being with them. Ask them about school, sports, what they do during free time. Include them in company celebrations (if appropriate). Let them know work can be fun, as long as the job gets done! Our students look to you as role models and guides for how to behave in the work world. If they witness their coworkers approaching the day with a positive attitude, they are more likely to do the same. When our students feel like it’s OK to have fun, and if they feel that you enjoy their company and contributions, they will likely be more productive and effective.
Benefits: A positive work environment will energize the studentsand allow their creative ideas, individual talents, humor and a willingness to succeed to be developed. Tap into these traits to re-energize your workplace.
Watch this page for more resources including:
- The Supervisor Guide
- Executive Forums
- Opportunities to speak on a Panel: Teach students in Q&A informational session: expose youth to your fields.
- Volunteering for the Linked-In training